Refund Policy

November 2025
 

The Wolfville Social Club (“the Club,” “we,” “our,” “us”) is a volunteer-run, non-profit organization dedicated to creating inclusive cultural events and performances.
This Refund and Cancellation Policy outlines the circumstances under which refunds, exchanges, or credits may be issued for tickets, donations, and related transactions.
 

1. Ticket Sales

 

All ticket sales are considered final once payment is processed.
However, we recognize that unforeseen circumstances can arise, and we will make every reasonable effort to assist patrons as outlined below.

 

a. Event Cancellation or Postponement

• If the Club cancels an event, ticket holders will be offered a full refund, credit, or exchange for another performance of equal value (where available).

• If an event is rescheduled, all original tickets will remain valid for the new date.

• Patrons unable to attend a rescheduled event may request a full refund within 14 days of the announcement.
   

b. Weather or Force Majeure

 

If an event cannot proceed due to extreme weather, emergency conditions, or other circumstances beyond the Club’s control, refunds or credits will be issued at the Club’s discretion. Notice of cancellation or rescheduling will be posted on our website and social media channels as soon as possible.

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c. Patron-Initiated Cancellations

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Refunds are not available for patron-initiated cancellations, including illness, travel issues, or scheduling conflicts. However, tickets are transferable — if you are unable to attend, you may give your ticket to another person.
In some cases, you may request to convert your unused ticket into a donation to the Club; a charitable receipt may be issued where applicable.

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2. Donations and Memberships

 

Donations made to the Wolfville Social Club are non-refundable. In cases of clerical error (for example, an incorrect amount entered), please contact us within 7 days of the transaction, and we will review your request. Membership or sponsorship fees are non-refundable once benefits have been issued or promotional materials published.

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3. Workshops, Classes, and Special Events

 

For workshops or community events requiring pre-registration:

• A full refund will be provided if the participant withdraws at least 7 days before the start date.

• A 50% refund may be offered for withdrawals within 7 days if the space can be filled from a waitlist.

• No refunds are provided for cancellations made after the event begins.

If the Club cancels a program, participants will automatically receive a full refund or credit.

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4. Processing of Refunds

 

Approved refunds will be processed to the original payment method within 10 business days of approval. If payment was made through a third-party platform (e.g., Eventbrite, Square, or other ticketing partners), refunds will be processed according to that provider’s policies. The Club is not responsible for delays caused by third-party payment systems.

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5. Contact for Refund Requests

 

All refund or exchange requests must be made in writing, including the order number and purchaser’s name to the contact information below.